We would like to share recent me

To all at Spartan,

I deal with a lot of vendors and most of the service is fair, whenever I deal with Spartan I feel like I am your only customer. Never a wait on the phone for tech support or to talk anyone in sales or the receptionist. Matt (who is very knowledgeable and understanding ) is most accommodating and a A+ technician. It is a real pleasure to deal with your company.

When I sent my laptop in for repair it was sent back to me repaired (at no charge) and in a timely manor. I thought that I was the only one that has the client come first but I see you do business the way I do.

Thank you

Tony C

We just received the RMA Y10959 in our office a few minutes ago. When last we spoke I was told it wouldn’t likely make it to the bench until today. Imagine my surprise when it shows up here this morning. Thank you very much. It is extremely refreshing to be dealing with your company as opposed to the other guys. I occasionally have to deal with the brand-X company regarding warranty work and have nothing but headaches when doing so.
I just wanted to let you know how please we are with your high standards of customer service and support. I look forward to a long and fruitful working relationship with your company.

Thanks Again
David S

Subject: RE: RMA Shipment Confirmation UPS

So let me get this straight:
I ship out on a Thursday afternoon; you guys receive it on Friday.
And I have it back, repaired, and in my office by Monday morning?
That's a 24 hour turn around in house, and less than 48 hours with shipping?
Absolutely outstanding! We really could not be more impressed.
You've just inspired me to focus much harder on Spartan Laptop sales.
My sincere thanks for the outstanding service.

Joe F

Hi,
We had a previous relationship with XXXXXXX for 9 years and had always been mildly unhappy until the end when they flat our refused to repair faulty equipment and had a 75% failure rate. We found Spartan during our search for a new vendor and have regretted not looking sooner.
In the past 3 years we have only had 1 RMA and it was only a faulty drive which was replaced immediately. The fact that your entire operation is based in the U.S. as well as your staff is friendly and speaks English clearly is one of our most appreciated attributes. But along with that, high quality components, quick service, and fair pricing are right up there as well.
Keep up the great works guys and guyettes! :)

--
Paul B
Vallejo, CA

RE: RMA Shipment Confirmation

Wow! Great turn around time Bob! Hopefully I will have another one sold in the next few days.

Thanks,

Jerry C.
TUCSON, AZ

Hey guys,

Thanks for the speedy repair of my customers laptop that was damaged when her child caused it to fall from the dining room table onto the floor.

Amazingly the only thing that broke was the AC to DC adapter socket which you replaced in record time. One tough laptop for sure.

With the products and great service you provide, you will continue to be my ONLY source for laptop computers.

Sincerely,

Jim L.
GCS

Bob:

Thank you for the info. I was really impressed with the turn around time on this RMA. We were waiting for almost a month to get a unit back from Twinhead. Another time ASI took almost 2 months. Dell was no better. That is one of the reasons we use Spartan exclusively now. The other is the quality of components that mean fewer RMA requests. Spartans have the best track record of all the laptops we have sold. Your company is available when other companies put you thru the myriad of voice mail options. Sure we can find units cheaper elsewhere but that is exactly what you get - CHEAP hunk of junk notebooks. Customers do not reorder notebooks that have issues.